Booking Terms & Privacy Policy

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Pearl Holidays UK is a trading name of Pearl Holidays UK Ltd.

 Registered in England and Wales under company Registration No 11241664,

71 - 75 Shelton Street, Covent Garden London WC2H9JQ. 

Disclaimer 

We at Pearl Holidays UK Ltd make every endeavour to ensure that the information provided on this website is accurate and up to date. However, information on  resorts and other suppliers may change and errors may occur at times. We reserve the right to change these and give you notice of any significant changes at the time of booking and recommend that you carry out your own independent research as well. Our consultants are always at hand to assist.

By instructing us to confirm your booking, we presume that you have had the opportunity to have read through our Terms and Conditions and Privacy Policy and agree to them.

These booking conditions  apply to holiday arrangements made  with us in the UK, which we agree to provide or perform as part of our contract with you. All references in these booking conditions to “holiday”,  “booking”, “contract”, “package”, “tour” or  “arrangements” mean such holiday arrangements unless otherwise stated.

The following forms a contract between yourself herein referred to as the Client and Pearl Holidays UK Ltd.

We hope your Pearl holidays UK holiday will exceed your expectations, so it is imperative that you choose the right tour arrangements of your liking. Our consultants are always happy to assist and give you their professional opinion. 

Please visit the Foreign, Commonwealth & Development Office website at https://www.gov.uk/foreign-travel-advice or visit www.gov.uk/travelaware. With useful information and travel tips, they offer a wealth of country-specific information. Please check these sites regularly for any updates if any.

Choosing the ideal hotel of your choice can be a daunting experience, especially when travelling to long haul destinations. Most hotels we work with are either 4 or 5 star and in some cases chic 3 star hotels, that in fact deserve to have 4 stars. However there may be cases where these hotels may not always be available in which case we would provide you with an alternate hotel that is equally attractive. For those clients wishing to keep their cost down without compromising on a bit of luxury, we also work with Guest Houses that are basic and yet competitive, and we could provide you with prices on request.

Our website is very informative and provides as much information about the hotels, supplemented with lots of images for your perusal. 

Single guests occupying a double room, would usually be required to pay a single extra supplement. Hotels generally price their rooms as doubles, Twins or family rooms and seldom reduce the rates if they are occupied by a single guest, the reason for this being that the cost of cleaning the room and providing fresh linen remain the same irrespective of how many people occupy it.

There are instances when hotels can provide single rooms which are generally smaller and sometimes less well-appointed than other categories. There would usually be a supplement for these rooms, however the overall cost will usually be less than if a single guest occupies a double room. Single rooms are seldom guaranteed on  excursions and touring holidays. Supplements already  paid will be refunded in the event that a single room previously confirmed is not available. 

Accommodation in all hotels, regardless of the rating, will be in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.

Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking.

TRAVELLING WITH CHILDREN

If you are holidaying with very young children, it is important to note that child seats are not provided during hotel transfers and the legislation varies from country to country.  If you require a car seat, we would advise you to either take your own with you, or speak to the hotel reception who we're sure will do their best to try and arrange this for you - there may well be an additional charge for this.

FREE CHILD ACCOMODATION

Children may share a room with their parents free of charge . Some hotels may provide an extra bed but there is usually a charge for this service. The same applies for the supply of baby cots if available. Meal charges will be payable for accompanying children if not already arranged with your Pearl holidays UK consultant prior to departure.

YOUR DREAM PEARL HOLIDAY

• A minimum non-refundable deposit of £50 per person is payable in advance to secure your booking. If you are making your booking or cancelling within a period of less than 6 weeks prior to the departure date from the UK, then the full price of the tour which is non-refundable is payable. 
• If you are making your booking or cancelling within a period of more than 6 weeks and less than 12 weeks prior to your departure date from the UK, then a 25% fee of the full price of the tour is payable. 
• Pearl Holidays UK will issue you a notice of confirmation upon receipt of these funds.
• All booking conditions will be governed by English Law and both parties agree to submit to the jurisdiction of the English Court at all times. In the event that for any reason Pearl Holidays UK is unable to honour your booking, a full refund of your deposit will be returned to you.
• We will make every endeavour to accommodate any special requirements you may have that are not part of the contract, but  these cannot be guaranteed, and if so you will be advised with as much notice as possible.
• All or any correspondence will be directed only to the client who made the booking and to no other third party.
• Payment for the full tour price less the deposit already paid is payable 6 weeks prior to the date of departure from the UK, after which your hotel vouchers will be issued to you.
• Payment can be made via all major credit/debit cards or bank transfer, details of which will be provided to you on confirmation of the booking. Fees charged by banks to facilitate bank drafts, wire transfers and tele transfers are to be borne by the client.
• In the event of the client not showing up on the departure date of the tour, no refund either full or part will be payable except under  exceptional circumstances which would be at the discretion of Pearl Holidays UK.

MEDICAL CONDITIONS AND SPECIAL NEEDS

• Any existing medical conditions or disabilities should be divulged to us in advance so that we on your behalf can inform the airline you have booked, who will then determine if you are fit to travel. Pearl Holidays UK will not be held liable in the event the airline declines to accept your booking due to the afore mentioned reasons.
• All dietary requirements and special needs would need to be relayed to the airline when you make your booking. We will however try our utmost to try and persuade the airline to accommodate your requests.

AMENDMENTS or CANCELLATIONS

You may amend your booking at any time by informing us in wring or via email for which an admin fee of £50 per booking is payable by the client. This amount is payable even if we are unsuccessful in being able to make the amendment due to supplier restrictions. If in the event we are unable to make the necessary amendments, your booking will be treated as a cancellation and the standard cancellation fees would apply depending on the date of cancellation. If you wish to avoid paying this cancellation fee you may transfer your booking to a third party, and for a nominal admin fee of £50 we could make the necessary name changes and correspondence information. A further fee may be payable to the airline to issue a new ticket.

Cancellations made 45 days or more prior to departure from the UK will be non-chargeable and refunded in full less any bank charges and a nominal admin fee of £50.

Should you wish to re-book an alternative date of departure, then the tour package fees in effect at that time will apply. In cases where the rate has increased the difference will be payable, and in cases where the rates have depreciated then a refund will be offered to you on a pro-rata basis.

Due to unforeseeable circumstances beyond the Company’s control such as acts of war, acts of nature, civil unrest, adverse weather for which neither Pearl Holidays UK nor our suppliers have control over, we will make every endeavour to make alternative arrangements to continue your holiday but will not be under obligation to pay compensation of any sort. 

Hence we advise that you have suitable insurance in place in case of such events.

Any amendments or changes that are made for group bookings should be notified to us in writing or email by the group leader where we will make every effort to accommodate these changes.

If for some reason you decide to change a hotel or service to a higher grade, then the difference would have to be paid. If you decide to downgrade your hotel and cancel a particular add on activity or service not included in your package, then we would refund you on a pro-rata basis. 

Your payment can be made  in sterling pounds or US Dollars and is held safely in a trust until your return  from your dream holiday giving you  absolute peace of mind.

If you are making your booking within a period of less than 6 weeks prior to the departure date, then the full price of the tour is payable. Pearl Holidays UK reserve the right to change your itinerary due to unforeseen circumstances prior to accepting any payment from you.

In these situations we would give you ample notice and give you the opportunity to choose an alternative itinerary at no cost to you.

ARRIVAL & DEPARTURE TIMES

Arrival/Check in times at most hotels is between 12.00 Noon and 3.00pm, whilst  Departure/Checkout times are between 10.00am and 12 Noon.

If your arrival/check in time is considerably earlier than the times stipulated you have to pay for the previous nights stay ,however some hotels would overlook this if you are within an hour or less earlier than they were expecting your arrival but this is solely at the hotel's discretion. If you have arrived earlier than the arrival/check in time and do not wish to pay for the previous nights stay, you could speak to the concierge and arrange for your luggage to be stored safely whilst you are free to have a look around your surrounding areas and places of interest until your check in time.

MEALS & ALL INCLUSIVE PACKAGES

Most of our packages offered in Sri Lanka are on a half board basis which includes buffet breakfast and buffet dinner and this  is included in the price you have paid. If you opt not to avail yourself  of this breakfast and dinner already included in your package price and decide to savour the local cuisine available near your hotel you may do so, but the cost of this breakfast  or dinner offered by the hotel will not be refundable. 

The hotel reception will be at hand to give you useful information on local restaurants and arrange a taxi for you for which payment can be made by yourself directly to the taxi and restaurant.

 If your excursion begins early in the morning and you are pressed for time to enjoy a buffet breakfast, you may inform the reception the previous evening and a packed breakfast will be arranged for you at no extra cost, which you can collect from the reception prior to departing on your excursion.

 We have not included Lunch in our packages  as when on excursions,  most guests prefer to dine at local restaurants  along the way that offer a wide range of local cuisine. Most excursions end around 7pm in the evening when you will be driven back to your your hotel to freshen up before enjoying a buffet dinner included in your package.

If however you wish to order your dinner from the Ala Carte menu offered in the hotel restaurants and bars, you may do so and this will be charged to your room. Whilst on excursions, lunch will have to be paid directly by yourself to the respective restaurant.

If you decide not to avail yourself of the daily excursion, you may have either the buffet lunch or order from the A la Carte menu and this will be charged to your room. Alternatively you may decide to explore the area and enjoy the local cuisine and make payment directly to the restaurant.

Some of the hotels we work with offer ALL INCLUSIVE Packages. These however are not available 24 hours a day and do not include unlimited food and beverage, Minibar, dishes from the A La Carte Menu, bottled water, foreign alcoholic spirits and foreign beers. Please check with the reception as hotels have different terms in regards to All Inclusive inclusions and non inclusions and timings during which All Inclusive rates apply.

ANNIVERSARY OFFERS

Most hotels offer special anniversary room rates for Silver Wedding anniversaries (25 Years) & Golden Anniversaries (50 Years). However you will need to provide evidence of this by way of providing a copy of your wedding certificate to the reception upon check in, who will check the authenticity of your discount claim and return it back to you.

DISABILITY & REDUCED MOBILITY GUESTS

Since most of our packages include excursions and substantial travel throughout the tour on roads where standards may sometimes not be what you are  usually accustomed to, you might want to consider having a carer with you. Please keep this in mind for your own personal health reasons when making your booking with us.

ROOMS FOR COUPLES

In some countries such as Sri Lanka and Dubai amongst others, same sex couples are not allowed to share a double room with a double bed. If two male/female companions who are friends travelling  together, booking a twin room throughout your stay is an option that you could discuss with the hotel as this is usually within their guide lines.

PUBLIC HOLIDAYS & RELIGIOUS FESTIVALS

Most countries we send our clients to celebrate religious festivals and have public holidays, days on which alcohol may not be consumed in public areas other than the hotel you are staying in. Restaurants outside of the hotel are not permitted to serve alcohol on these days.

OTHER GROUPS

There may be instances where there will be other groups of guests such as yourselves who would be staying in the same hotel as you, who may be school groups, associations and clubs over which neither Pearl Holidays UK or the concerned hotel have any control of.

PREPAID EXCURSIONS

If you decide not to participate in an excursion already paid for and included in your package, the cost of this will not be refunded.

SHOPPING

Pearl Holidays UK will not be held responsible for the quality or authenticity of any items purchased during your holiday in Sri Lanka or the Maldives. Please retain all receipts when shopping as VAT can be claimed back on departure at the airport in Sri Lanka and the Maldives.

PEACE OF MIND

For your protection, your holiday with Pearl Holidays UK is ATOL Protected the leading travel industry association, and we fully comply with its code of ethical conduct. However you will need to have your own Medical and Travel Insurance arranged for everyone travelling with you prior to departure, copies of which should be provided to Pearl Holidays UK.

We at Pearl Holidays UK Ltd make every endeavour to protect and respect your privacy whilst using our online service. The purpose of this Privacy Policy is to keep you informed in advance of what kind of information we may gather and hold about you when you use this website. We may use this information in order to provide you with the services we offer, and may share this information with our authorised suppliers and government institutions where necessary.

 We reserve the right to change this Privacy Policy at any time, and using or accessing our website would indicate your acceptance of this Privacy Policy and of any changes made to it.  

If you have subscribed to our mailing list, we may only ask for information we feel would enable us to provide you with an exemplary service, such as your Name, Address, Email address, Telephone number(s), Age, Gender, Occupation and any details of holiday preferences you may have along with your consent in receiving further useful information from us. All information we gather from you will be held securely within the scope of our organization and not shared with any third party other than those mentioned here in, who may include Hotel service providers, Guides and Chauffeurs, Event Organizers,  Government Organizations and Historical sites.

Your credit card details will be collected by our secure online payment gateway when payment for your holiday is processed online via our website. We may at times offer our clients the opportunity of participating in online surveys and competitions in magazines, newspapers, radio and television. These are usually carried out online and is always at your discretion. The information collected by Pearl Holidays UK Ltd will include any or all of the information mentioned above and will only be used to facilitate these surveys and competitions.

Telephone calls to us may be recorded for Training and Quality Purposes. 

Some of the marketing functions carried out on our website may include a ‘recommend a friend’ promotion. In this case your details may be provided with your consent to somebody personally known to you. At all times and with no exception will your personal information will be divulged to any third party without your consent as previously detailed in this privacy policy. Pearl Holidays UK Ltd will never sell, rent or trade your personal information to any third party. 

By using our service you consent to us sending you information with regards to new special offers we may have, and feel may be of interest to you. But this would be entirely at your discretion.

We thank you and hope you have a fantastic and enjoyable experience with 

Pearl Holidays UK.